FAQ

We have got all the answers to your frequently asked questions!

Ordering & Shipping

Normally orders will ship within 1-3 business days

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For mor information Return & Refund Policy.

To start a return, you can contact us at support@shop-chop.online

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

After your refund approved, you’ll be automatically refunded on your original payment method within 10 business days. Return & Refund Policy

Products & Ingredients

We carry a wide range of products for all skin/hair types, and on the product page you can find the full details and adjust the product to a perfect fit for you.

You can find products for sensitive skin and this will be noted in the additional details on the product page.

Account & Subscriptions

No obligation, registering and receiving an account allows you to receive particularly valuable discounts and benefits!

You can register at the following link Subscribe and on every page below.


If you are unable to use the password reset button, please contact us.